The Kings Head

Privacy Policy
Privacy Policy

Last updated: June 2020 The Kings Head provides this notice to describe and explain its information practices and the choices you can make about the way your information is collected and used on the Company’s website, www.thekingsheadhaddenham.co.uk ("The Website").

The Website uses a 3rd party reservation company operated by Planyo.com, whose Privacy Policy gives detailed information regarding GDPR compliance and how the customers' private data is processed by us. Full details are available from here

The Website acts as an online service to manage reservations, table inventory, and guest contact information from any web-enabled device and to provide the pubs customers (each, a “Guest”) with a fast, friendly way to reserve tables from any web-enabled device. As part of the reservation process guests will be required to supply their e-mail address, mobile phone number and the identities of other members of their party.

This policy explains:
– when and why we collect personal information from people who visit our website and make reservations
– how we use the information
– the conditions under which we may disclose the information to others
– how we keep it secure
By using the Kings Head website, you consent to the data practices described in this statement. Any questions regarding this privacy policy should be sent by email to alarm25@btinternet.com

Who are we?

The Kings Head is a Public House located in Haddenham, Buckinghamshire.
52 High St, Haddenham, Aylesbury HP17 8ET

How do we collect information from you?

We collect information related to how you use our Services, including how you interact with our software (including, but not limited to, clicks, page views, searches and steps are taken to complete actions).

What type of information is collected from you?

In connection with your reservation we collect the following personal information. Name, mobile telephone number, email address.
n.b. we also ask for the names of other people on your table.

When you access our site:

There is “Device Information” about your computer hardware that is automatically collected by Tablein. This information can include:
device type (e.g. mobile, computer, laptop, tablet)
cookies
operating system
IP address
browser type
browser information (e.g., type, language, and history)
domain names
access times
settings
referring website addresses
other data about your device to provide the services as otherwise described in this policy.
Location information

How is your information used?

This information is used by The Kings Head for the operation of services, to maintain quality of the service, and to provide general statistics regarding use of the Kings Head website.

We may use your information to:

process reservations
notify you of your table reservations
provide you with new and improved features
seek your feedback on the services we provide
let you know of changes in our services or terms and conditions
send you marketing communications that you have opted into and you may be interested in
collect data, including without limitation from you, with the purpose of improving the booking service and to provide feedback.
collate and share aggregated or de-identified information at its absolute discretion, including but not limited to aggregate statistical data.
Electronic communications

Consistent with above, we may communicate with you via electronic messages, including email, text message, for example:
send you information relating to our products and services, including reservation confirmations and updates, receipts, technical notices, updates, security alerts, and support and administrative messages.
and/or, subject to your preference, communicate with you about contests, offers, promotions, rewards, upcoming events, and other news about products and services offered by The Kings Head.

With your consent, we may contact you at the mobile phone number that you provide to us by way of direct dial calls and text messages in connection with the above Purposes.


Who has access to your information?

The Kings Head does not sell, rent or lease its customer lists to third parties.
The Kings Head does not share your information with other third parties for marketing purposes.
Third-Party Service Providers working on our behalf
We may pass on your information to our third-party service providers, agent subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. When we use third-party service providers, we disclose only the information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties, for them to use for their own direct marketing purposes.
The Kings Head will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

(a) comply with the law or comply with legal process served on The Kings Head
(b) protect and defend the rights or property of The Kings Head
(c) act under exigent circumstances to protect the personal safety of customers and employees of The Kings Head or the public.

We may transfer your personal information to a third party:
– as part of a sale of some or all of our business and assets to any third party
– or as part of any business restructuring or reorganisation
– or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation
– or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers
However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices
You can choose whether or not you wish to receive information from the Restaurant. If you do not want to receive direct marketing
communications from the Restaurant, you can opt-out by not ticking the relevant boxes on the forms where we collect your personal
information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email at alarm25@btinternet.com

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Who is the point of contact at The Kings Head in the event of a data breach?

The point of contact from The Kings Head is the Licensee Abi Armstrong , who is also our Data Protection Officer. She will invoke the data control procedure as required. Then we will report the breach to the relevant supervisory authority within 72 hours of the organisation becoming aware of it.

Where is data stored?

Data is stored securely on Amazon AWS servers. Amazon, compliant with the EU Data Protective Directive.

Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns and do not identify you as an individual.

We use cookies for the following purposes:

Authentication, personalisation and security: Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.

Performance and analytics: Cookies help us analyse how the Services are being accessed and used, and enable us to track the performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with the information that you find interesting. We also use cookies to provide insights regarding your End Users and Your Sites’ performance, such as page views, conversion rates, device information, visitor IP addresses and referral sites.

Third Parties: Third Party Services may use cookies to help you sign into their services from our Services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.

Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the Services.

Changes to this Statement

The Kings Head will occasionally update this Privacy Policy to reflect company and customer feedback. The Kings Head encourages you to periodically review this Statement to be informed of how The Kings Head is protecting your information. This policy was last updated in June 2020

Contact Information

The Kings Head welcomes your comments regarding this Privacy Policy. If you believe that The Kings Head has not adhered to this Privacy Policy, please contact Abi Armstraong at alarm25@btinternet.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

Right to Erasure

If you wish to delete your data, please notify us at alarm25@btinternet.com.